Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service Manager in Richmond, Virginia. The Service Manager position is responsible for directing and coordinating customer service activities by performing the following duties personally or through subordinate supervisors. Will confer with customers and representatives to evaluate and maintain good customer relations by servicing accounts in a timely manner, resolving complaints and ensuring effective communications. Will develop and grow business through the management of service to achieve targeted sales and gross profit margins. Will monitor and control service expenses to ensure income is maintained at highest possible percentage. Must administer all company safety policies and training according to established procedures along with ensuring conformance to company policies and best practice. Engage in the typical responsibilities of a manager, including planning, evaluating, organizing, reporting and integrating. Responsible for overseeing staff, conducting performance evaluations, training and development of staff, etc. Seeking candidates who are dedicated self-starters with proven leadership and team-management experience. Prefer background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications. College/technical degree, or comparable industry experience, preferred.
Requirements for the Service Manager position include:
Physical requirements must be met for the Service Manager job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds in weight. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.
Carter Machinery is a drug-free workplace.
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