Service Manager Ag

Job Posted: October 27th, 2021

Location: Chadron, Nebraska, US

Ag Service Manager - Chadron, NE 

We are looking for people who do not see problems, they see solutions or work arounds. People who can figure out how something works, then figure out why it does not work.   Butler Machinery needs Service Managers to manage the service department, develop department goals, resolve customer disputes, provide technical expertise, and supervise team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.  
  • Maintains a high level of customer satisfaction.
  • Schedules work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
  • Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
  • Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
  • Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. 
  • Handles documentation and resolution of Goodwill claims with manufacturers.  
  • Determines needs relating to special tooling, equipment, vehicles, and work hours, etc. 
  • Interviews and hires personnel for service department.
  • Maintains a safe, clean, neat and orderly work environment.
  • Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
  • Resolving customer disputes to ensure fair value for the customer and company.
  • Reviews work orders and ensure timeliness of completion and accuracy.
  • Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
  • Works within and promotes vision, mission, and values of BMC.
  • Performs other duties as assigned.

 SUPERVISORY DUTIES

  • Manages Ag Technicians.
  • Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
  • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
  • Communicates with and coaches employees on assignments, providing technical expertise as needed. 
  • Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development. 

 

QUALIFICATIONS

  • Mechanical experience with the Ag product lines we represent
  • Two-year degree or equivalent experience and training preferred
  • Prior supervisory experience or Service Management Training preferred
  • Excellent customer service skills 
  • Good oral and written communication skills
  • Computer knowledge
  • Must have good leadership, detail and organizational skills.
  • Ability and willingness to work flexible hours
  • Must possess a clean driving record

 

As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Nebraska, and Montana. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

  • Health Insurance – 3 plan options including 2 High Deductible plans 
  • Dental Insurance – 2 plan options – Basic and Preferred
  • Vision Insurance
  • Flexible Benefit Plan
  • Basic Life/AD&D and Supplemental Life Insurance
  • AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability 
  • Short-Term Disability Coverage – 60% of salary paid by Butler 
  • Maternity Benefit
  • Holidays – 7 days company paid
  • Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr 
  • Paid Time Off (PTO) starting at 15 days a year accrued through pay periods
  • 401(K) Plan
  • 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
  • Employee Assistance Program (EAP) – including Health Coaching 
  • SmartDollar – employer paid financial planning program 
  • Legal Shield/ID Shield products 
  • Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance.

 

EOE/Minorities/Females/Vet/Disability

 

 

 

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