Supervise, schedule, organize, and support employees and customers for Wheeler Power Systems Field Service Operations.
Responsibilities include but are not limited to building, developing, and maintaining a high performance team, performance management, service scheduling, invoicing customers, managing resources, and participation in Caterpillar Process Improvement.
Responsible for communication with customers and providing excellent customer service.
Opening and closing work orders, issuing purchase orders, maintaining time cards, managing DOT requirements for employees.
Responsible for making sure employees complete all assigned training.
This position is a non-bargaining unit role.
Must have an excellent safety record. Safety will be this role’s top priority with a commitment to use the TRACK Safety Program.
Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
Must work well in a team environment and be willing to assist others.
Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
Attention to detail with good time management and follow up skills.
Understands the importance of equipment availability to our customers.
Will work closely with product support management to develop solutions to any customer concerns in a timely manner.
Willingness to respond to after-hour emergency calls and customer needs.
Manage employee schedules to ensure all time commitments to customers are satisfied.
Must be able to interact well with direct reports, having the desire and ability to develop employees.
Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).
Experience with the Caterpillar Power Systems product line to include generators, ATS, switchgear, and UPS.
1-3 years’ experience with operational leadership or management.
Experience in the Power Systems and Industrial Engine markets.