Service Supervisor 1

Job Posted: October 17th, 2021

Location: Salt Lake City, Utah, US

Job Description

  • Supervise, schedule, organize, and support employees and customers for Wheeler Power Systems Field Service Operations.
  • Responsibilities include but are not limited to building, developing, and maintaining a high performance team, performance management, service scheduling, invoicing customers, managing resources, and participation in Caterpillar Process Improvement.
  • Responsible for communication with customers and providing excellent customer service.
  • Opening and closing work orders, issuing purchase orders, maintaining time cards, managing DOT requirements for employees.
  • Responsible for making sure employees complete all assigned training.
  • This position is a non-bargaining unit role.

Required Skills

  • Must have an excellent safety record. Safety will be this role’s top priority with a commitment to use the TRACK Safety Program.
  • Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
  • Must work well in a team environment and be willing to assist others.
  • Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
  • Attention to detail with good time management and follow up skills.
  • Understands the importance of equipment availability to our customers.
  • Will work closely with product support management to develop solutions to any customer concerns in a timely manner.
  • Willingness to respond to after-hour emergency calls and customer needs.
  • Manage employee schedules to ensure all time commitments to customers are satisfied.
  • Must be able to interact well with direct reports, having the desire and ability to develop employees.
  • Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
  • Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).

Preferred Skills

  • Experience with the Caterpillar Power Systems product line to include generators, ATS, switchgear, and UPS.
  • 1-3 years’ experience with operational leadership or management.
  • Experience in the Power Systems and Industrial Engine markets.
  • Mechanical and electrical background preferred.
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