Service Supervisor

Job Posted: October 27th, 2021

Location: Houston, Texas, US


Mustang Cat, the authorized Caterpillar earthmoving equipment, power systems, and vocational truck dealer in Southeast Texas, has one single focus: partnering with our customers to help them solve their toughest problems.  As a Cat dealer with more than 60 years of experience, we have dedicated ourselves to providing customers complete solutions for all their equipment needs. 


Mustang’s reputation is built upon solving our customers’ problems and providing world-class service.  Our heritage of innovation and relentless pursuit of continuous improvements is focused on improving our customer’s business and being an asset to the communities we serve.

The primary responsibility of this position is to manage a team of engine rebuild and/or dyno/paint technicians in support of Mustang’s Largebore Engine Rebuild Center.

Responsibilities include:

  • Supervise day-to-day operations of assigned team to ensure production deadlines are met

  • Monitor shop expenses and technician overtime

  • Perform monthly safety meetings and inspections

  • Oversee warranty repairs

  • Open, edit, review and invoice service work orders

  • Conduct employee performance reviews, goal setting and professional development

  • Address customer complaint, disputes and concerns as needed

  • Communicate with Product Support Sales and customers regarding the status of repairs
Qualified candidates will possess the following:
  • Bachelor’s degree majoring in Ag Systems Management, Business or other related field
  • Will consider equivalent work experience in lieu of education requirements
  • Previous supervisory experience 
  • Strong mechanical aptitude including a basic understanding of engines (gas and diesel), hydraulic systems, transmissions, A/C, air & hydraulic brake systems, planetary gear assemblies
  • Knowledge of SIS 
  • Strong computer, communication, and organization skills
  • Detail-oriented, self-motivated, extremely organized, and can handle fast paced and high-pressure situations
  • Must work well as part of a team and share workloads as needed to meet department goals

Mustang Cat has many exciting opportunities for exceptional people who want a career with an industry leader.  If you are looking for a solid, growth-oriented company with a commitment to its customers and its employees, Mustang Cat is the place for you.


Other details

  • Pay Type Salary
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