Service Supervisor

Job Posted: October 19th, 2021

Location: Altoona, Iowa, US

Ziegler Cat currently has an opening for a Service Supervisor. We are looking for a leader to help us continue to grow our business and continue to provide superior service for our customers. The Service Supervisor directs the Technicians to ensure an efficient, safe, and profitable operation to support Branch and Corporate objectives, and maintains the highest quality of service to the customer.

Responsibilities:

  • Leads the shop service team to ensure an efficient, safe, and profitable operation

  • Documents incoming calls and assigns jobs to Technicians
  • Administers Safety Program and promotes a culture of safety.
  • Manages work in process to meet deadlines and efficient billing.
  • Manages contamination control standards
  • Administers proper collecting procedures (Charge, COD, Cash).
  • Ensures work orders are created with the proper segment order; ensures technician parts and labor are on the correct segments.
  • Works with customers to define scope of work/repairs on their equipment.
  • Creates accurate service estimates for customers, obtains permission from customer for the original work requested and advises customers on course of action in repairs
  • Handles all customer communications during the repairs, communicates warranty information, and handles complaints
  • Assists technicians on complex diagnostic and repair issues
  • Manages technician productivity; assigns work orders and schedules workload.
  • Coaches and mentors technicians, understands their goals and prepare them for the next step in their career.
  • Ensures technicians are trained properly through Ziegler internal and web-based training.
  • Completes fair and accurate yearly reviews with staff; provides appropriate improvement recommendations.

Qualifications:

  • 2-year technical degree preferred; High school degree required
  • 2+ years of technical or mechanical knowledge
  • Exhibit the values of the Ziegler Way
  • Strong computer skills required
  • Strong people leader who develops his/her employees through coaching and feedback
  • Strong communication and organizational skills required
  • Committed to serving our customers and developing a team with the Ziegler Way values
  • Basic understanding of warranty issues preferred
  • Personal characteristics: planning/organization, customer focus, problem solving, even temperament, leadership, strong written and verbal communication skills

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