Service Writer

Job Posted: October 28th, 2021

Location: Lloydminster, Alberta, CA


Finning Canada

Number of Openings:


Worker Type:


Position Overview:

Join the Finning team! We have an exciting opportunity at The Cat Rental Store location. We are looking for a Service Writer where you will be responsible for maintaining the organization of the shop and field. You will write up and bill all work orders that come through on a daily basis and file them as required and ensure all information is on all billable paperwork. Along with building a professional and understanding relationship with regular and new customers, the Service Writer is responsible for making sure the paperwork is flowing in a timely manner.

Job Description:

  • Interface with customers in a courteous, business-like manner answering their inquiries and assisting in meeting their needs and getting information from other sources if required.
  • Maintain control of field mechanics and keeping field work orders up to date.
  • Work with the shop foreman to maintain control of all work orders.
  • Work with the parts personnel to keep control of parts and proper billing.
  • Oversee the scheduling of the lube technicians and maintains the service board in the shop to ensure effective service.
  • Open and close work orders
  • Process work orders and customer invoices with accuracy
  • Updating equipment status
  • Track down PO’s from customers
  • Work with service manager and shop foreman to maintain and support branch with cost effective ideas and processing
  • Build working relationships with local customers and employees
  • Maintain location of mechanics at time to ensure safety
  • Open and close invoices and average age of timecard entry
  • Code accounts payable and expense reports
  • Opening of Maintenance Customer Orders
  • Support the Service Work in Progress (SWIP) process and to identify the aging of work orders
  • Tracking near miss and incident reporting for the branch
  • Maintain safety records
  • Support Customer Service Representatives
  • Process Account Payables
  • Other duties as required


  • 2+ years of administrative experience preferred
  • Proficient knowledge of computer applications (Windows, general office equipment, electronic mail, word processing software, spreadsheet software, inventory control software, Internet browser)
  • Thorough understanding of computer system or training as required
  • Strong attention to detail


  • On-call may be required

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

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