Service Writer

Job Posted: October 20th, 2021

Location: Atlantic, Iowa, US

Ziegler CAT has an opening for a Service Writer. The Service Writer is responsible for determining the customer’s service needs, preparing the quote and delivering to Service Representative in a timely manner along with managing the warranty parts inventory process.

Responsibilities:

  • Prepares quotes by obtaining information discussed with and agreed upon by the customers
  • Maintains department records of contamination control reports and samples
  • Answers phones and assists with Internal Customers
  • Manages outside purchases (Code P.O., charge out to work order and track shipment)
  • Manage Warranty parts inventory processing
  • Support Service Department with large parts orders and back orders
  • Inventory service supplies inventory
  • Support scheduling and parts ordering of preventative maintenance contracts
  • Follows up on backorders and expired quotes
  • Manage T/A inspections for customers at local branch locations
  • Monitors reports for managers on: (PIP/PSP campaigns, PM contract scheduling, etc.)
  • Pre-order parts for service letter campaigns and schedule with Service Departments for repair
  • Manage Warranty parts inventory pick up, storage and disposal
  • Works with Technicians to develop accurate estimates for Customer’s machines

Qualifications:

  • 2 or 4 year Degree strongly preferred, High School Diploma Required
  • 1-3+ years customer service experience preferred
  • Strong Microsoft Office experience (Outlook, Word, Excel)
  • Basic phone skills (able to provide a pleasant customer experience)
  • Personal Attributes: Attention to Detail, Commitment / Dependability, Efficiency, Planning and Organization, Teamwork
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