SITECH Support Specialist

Job Posted: October 18th, 2021

Location: Sparks, Nevada, US

Job Category:  Administrative

This opening is intended to be a Full time position.

 

Job Descriptions:             

  • The Support Specialist is responsible for providing technical support and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services.
  • Builds relationships with customers and recommends additional products and services to enhance the customer experience.

  • Collaborate with Sales Team to understand customer needs and promote Sales activities.

  • Troubleshoot and support customers on Trimble products in the field and over the phone.

  • Conduct classroom training on Trimble products.

  • Assist in the development, documentation, and maintenance of support-related processes.

Required Skills

  • Must be able to work safely and promote an accident-free mentality at all times.
  • Must possess ability to train customers on construction and survey technology products and services.
  • Strong mechanical aptitude and understanding of construction and machine control products.
  • Must be able to communicate effectively and interact professionally with customers at all levels within the organization.
  • Must have excellent written and verbal communication skills.
  • Must be able to think quickly to handle customer situations to produce immediate results.
  • Must have valid driver’s license, good driving record and be willing to travel.
  • Excellent computer skills, proficient with Microsoft Office.

Preferred Skills:

  • Minimum of three years of construction staking / survey experience or Bachelor’s degree in Civil Engineering, and knowledge of construction projects workflows.
  • Construction and Survey field experience using Trimble Civil Engineering and Construction products.
  • Experience using Trimble Machine Control Systems: Earthworks, GCS, Accugrade
  • Experience using Trimble Site Positioning Systems:  Total Stations, Data Collectors, GPS/GNSS Receivers, Siteworks and SCS900 Site Controller Software.
  • Experience with Trimble Business Center Software, 3-D modeling, CAD/AutoCAD and Takeoff preferred.
  • Strong knowledge of road construction surveying and design.
  • Good understanding of proper surveying practices.
  • Ability to work in team environment and be self-motivated.
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