Sr Benefits Administrator

Job Posted: October 27th, 2021

Location: Mesa, Arizona, US

Requisition #: 19598 

Shift : 1 

Start Time :  8:00am 

End Time :  5:00pm 

Schedule Days : Monday - Friday 

Position Status: Full Time (40 hrs week) 

Job Summary:

Responsible for administering and planning the day-to-day processes to deliver all Empire Southwest benefit programs; including but not limited to group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plans, FMLA, 401(k) retirement savings plan, Profit Sharing plan, health savings accounts and wellness initiatives. Provide full back-up and support to payroll and other areas as needed.  Act as a liaison to HR Business Partners, Staffing and Recruiting, and Executive team on all benefit areas. Ensure compliance of benefit plans with all rules and regulations. Provide excellent customer service and communication of benefit plans.  Provide prompt employee relations support to employees on benefits related issues.

Essential Functions:

  1. Oversee and administer retirement plans.
  2. Participate as an advisor to the Empire Retirement Savings Plan (ERSP committee. Manage and coordinate retirement planning activities.
  3. Ensure compliance with applicable government regulations; meeting all deadlines, key dates, and assure timeliness and accuracy of required filings and payments.
  4. Evaluate and revise internal processes to reduce costs and increase efficiency while maximizing return on investment of technology and systems to support benefits delivery.
  5. Serve as primary contact for plan vendors & third-party administrators; determine the best plan options by working with them.
  6. Coordinate transfer of data to external contacts for services, premiums, and plan administration.
  7. Work with HR Business Partners and Staffing and Recruiting to develop and maintain onboarding packages to increase understanding of programs and access to benefit support systems and information.
  8. Act as advocate and liaison in communicating with internal customers and carriers to ensure service quality.  Investigate discrepancies and provide information in non-routine situations to assist employees, their covered dependents, management, vendors, and carriers.
  9. Coordinate employees’ leaves of absences while maintaining compliance with federal and state laws.
  10. Develop, maintain, and promote employee Intranet Benefits site and ensure employees’ awareness of access for enrollment, status changes, dependent reporting and actions, and links to carrier information.
  11. Work with external auditors and plan vendors on the annual audit.
  12. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures and standards.

Additional Responsibilities:

  1. Maintain employee benefits files and update employee payroll records.
  2. Gather employee data and oversee the processing of monthly billings and the preparation of payment for all group plans.
  3. Implement and maintain Group Benefits databases and HCM benefit records.
  4. Prepare regular benefit reports extracting data from the database. Provide the technical support, test system functionality and work with end users to provide system support and troubleshoot system problems.
  5. Assist management with the annual benefit plan renewal process.
  6. Review both short- and long-range cost estimates/ projections and relevant statistical analyses regarding modifications in benefit programs and implementation of new programs.  Investigate and recommend new benefit programs and improve existing programs.
  7. Assist in reviewing the company’s benefit plans, policies, and procedures to ensure legal compliance with government regulations.
  8. Coordinate benefit setup, deductions and compliance reporting issues with HCM, Human Resources staff, TPA’s, carriers and tax compliance staff.
  9. Work within and promote corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

  1. Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, SECTION 125, Medicare, OBRA, USERRA, Social Security and DOL requirements.
  2. Customer service orientation and positive, helpful attitude are essential attributes.
  3. Demonstrated knowledge of Health and Welfare plans and their related compliance regulations and legislative updates.
  4. Demonstrated knowledge of Defined Contribution plans and their related compliance regulations and legislative updates, including qualified and non-qualified plans.
  5. Excellent analytical, problem solving, and time management skills; strong attention to detail.
  6. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
  7. Ability to determine proper course of action to resolve escalated customer service issues.
  8. Ability to interpret plan procedures and policies.
  9. Competence to recommend and provide advice on benefit enhancements and changes.
  10. Proven ability to work effectively in a team environment.
  11. Strong mathematical skills.
  12. Strong analytical skills and a thorough knowledge of plan designs. Ability to understand, evaluate and make judgment on plan proposals (RFP’s) and benefit contracts language. Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Access, email, and HRIS systems.
  13. Ability to maintain consistent attendance.

Education and Experience:

  1. Bachelor's degree or equivalent experience required.
  2. Minimum 7 years related benefits or employee benefit administration experience required.
  3. Minimum 2 years related experience in payroll processing preferred.
  4. PHR and CEBS professional designations preferred.
  5. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision.
  5. If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

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