Supervisor I

Job Posted: October 19th, 2021

Location: Forest Park, Georgia, US

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level.  The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Essential Responsibilities & Expectations

                     Coach and direct Service Department employees

                     Monitor, improve, and maintain Technician performance

                     Ensure proper planning of jobs, quoting, parts availability, and manpower

                     Effectively handle customer objections and concerns

                     Maintain (and insure technicians maintain) proper dialog with customer and inform customer of repair status as required

                     Monitor customer satisfaction and employee morale and take steps to improve both when necessary

                     Minimize customer downtown with accurate and efficient job planning and repairs

                     Effectively communicate with Company Personnel

                     Assign jobs to Shop Technicians &Dispatch Field Service Technicians

Minimum Education:      High school diploma or the equivalent

Minimum Experience:   Experience working as a Service Technician preferred.  Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.  Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies:             

                     Telephone / verbal / written communication skills

                     Microsoft Office Suite

                     Microsoft SharePoint

                     Microsoft Dynamics AX 2012

                     Strong technical / equipment repair skills

Job Training:      

                     Microsoft Word and Excel –basic and intermediate

                     Supervisory skills training

                     Business communication skills training

                     OSHA & MSHA required training

                     Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)

                     Compliance training




High School or Equivalent

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