TECHNICAL COMMUNICATOR

Job Posted: October 19th, 2021

Location: Manassas, Virginia, US

Job Category:  Service Operations

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Power Systems Division Technical Communicator.  This position is responsible for providing expert technical support to internal and external customers and suppliers on complex technical and product issues.  This role also serves as the product liaison between Carter Machinery and Caterpillar.  Duties include consulting with technicians to determine possible solutions to complex issues, outline troubleshooting procedures, and travel to job site as needed to provide expert assistance with unsolved repairs.  Seeking candidates with a minimum of six years’ sales experience with power generation equipment repair preferred.  Must have thorough knowledge of engines, transmissions, controls, electrical and other related components to troubleshoot and analyze unique and high level problems/issues.  High school diploma or equivalent required.

Requirements:

  • Self-starter able to work with limited supervision.
  • Excellent electrical-mechanical aptitude and troubleshooting skills.
  • Ability to accurately define and document technical matters.
  • Able to learn and apply new knowledge.
  • Able to interact with customers on a professional level.
  • Able to handle large volumes of work in a fast-paced environment.
  • Must be able to stay organized, prioritize problems and develop action plans.
  • Strong written and verbal communication skills.
  • Able to travel and work hours required to meet job/customer demand.

Must meet physical requirements for the job, including the ability sit or stand for prolonged periods of time.  Able to lift, carry and maneuver items up to 20 pounds in weight.  

This job description is not intended to be all-inclusive.  Additional duties may be assigned.  

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

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