Technical Communicator

Job Posted: October 18th, 2021

Location: Piscataway, New Jersey, US

• Develop and deliver high-level technical assistance as required.

• Provide advice on the proper repair procedures to be followed to repair earth-moving equipment.

• Assist external customers by advising them how to repair and maintain equipment.

• Aid the Service Department in managing the repair processes followed to ensure that Foley Inc’s best interest is kept in mind.

• Communicate product problems to Caterpillar using Caterpillar’s processes to further improve the Caterpillar product line.

• Answer customer calls a timely manner

• Maintain work order billing and quoting
• High School Diploma or equivalent required.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong computer operation skills
• Superior critical thinking skills
• Strong time management skills, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with DBSi/AS400, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other related software.
• Ability to interpret technical writing and schematics
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