Technical Communicator Cleveland – Req ID 3056

Job Posted: October 26th, 2021

Location: Broadview Heights, Ohio, US

At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally.  Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options, spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.

JOB DESCRIPTION SUMMARY:

The Technical Communicator’s primary responsibility is to coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for resolution of all product problems, commercial and technical issues for the Equipment Division. The Technical Communicator will have the responsibility to maintain all user account access to Caterpillar’s Product Support Customer Relationship Management (PSCRM) system. The Technical Communicator will also be expected to answer incoming Service Request phone calls from customers, answering basic service-related questions for customers, and elevating more complex issues to the Senior Technical Communicators. Some travel may be required during the training and orientation period.

 COMPETENCIES:

Demonstrate excellent verbal and written communication skills – must be customer-oriented – high energy level – able to handle multiple tasks – organized and detail-oriented – a self-starter - the ability to learn technical material. Must be able to demonstrate excellent computer application and database management skills.

 JOB QUALIFICATIONS:

Some fundamental mechanical skill/aptitude or similar experience is desired. Must have a basic understanding of the heavy earthmoving equipment industry. Must have completed basic courses in engines, hydraulics, and electrical systems, and be able to comprehend schematics as used in equipment service repair manuals. Completion of a 2-year Diesel Technology or Power Equipment Technology program from a county joint vocational school or career center is highly desired.

HS Diploma or GED required.

 

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

 

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.



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