Technical Support Representative

Job Posted: October 20th, 2021

Location: Minneapolis, Minnesota, US

Ziegler CAT has an opening for a Technical Support Representative responsible for installing, configuring, and providing technical support and repairs for all desktop and laptop computers, software, or any related computer systems.

Responsibilities:

  • Image, configure, install, and support Ziegler desktop & laptop computers, software, and printers
  • Respond to hardware, software, and authority requests following Ziegler's procedures
  • Troubleshoot and resolve computer, server, and network connectivity problems
  • Respond to support tickets, software and hardware requests per Ziegler’s ticketing and request systems
  • Maintain compliance of licensed software
  • Provide Backup & recovery of systems and data
  • Maintain security of computer and network systems
  • Provide remote office support via telephone or travel to other Ziegler branches

Qualifications:

  • 2 year degree in related field required; 4 year degree preferred
  • 2+ years in a corporate technical support position is strongly preferred
  • Technical knowledge of hardware, software and network systems
  • Ability to troubleshoot and repair hardware and software on desktop and laptop computers
  • Knowledge of Microsoft Office Suite
  • Excellent customer service and communication skills
  • Experience with the following preferred: Microsoft Windows client & server, Active Directory, LANDesk, WiFi, Mobile Internet Service (Verizon, AT&T, etc.), Cisco Anyconnect VPN, McAfee Antivirus
  • Clean driving record
  • Personal Attributes: Attention to Detail, Commitment/Dependability, Creative Thinking, Efficiency, Problem Solving

Travel:

Up to 10% travel

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