This opening is intended to be a Full time position.
Provide technical and mechanical training to all levels of heavy equipment and power train service technicians.
Provide basic system and new product introduction training to service technicians, parts counter, sales and support staff.
Develop new training class curriculum, agendas, student and instructor materials, and lab exercises for a variety of topics ranging from new product introduction, mechanical systems and troubleshooting techniques.
Provide basic systems training to customers as required and requested.
Work with the Training Coordinator to perform administrative functions such as coordinating training schedules, notifying appropriate departments about training schedules, collecting feedback forms, maintaining program records, obtaining training aids.
Assist in determining training needs within the company.
Oversee the delivery and effectiveness of purchased classes.
Attend professional development courses to enhance technical, administrative, and instructional abilities.
Support and substitute for others in the Equipment Solutions Department (such as Technical Communicators) who may need assistance from time to time.
Maintain a professional appearance and a professional looking classroom that is always clean, orderly and equipped with appropriate audio/ visual training equipment.
Communicate professionally and courteously to both internal colleagues and customers.
Communicate effectively an actively seek and provide feedback.
Communicate with and coach employees on assignments providing technical expertise as needed.
Work varying shifts and overtime as business needs arise.
Provide a challenging environment that encourages self-development.
Other duties as assigned.
Adhere to company policies, procedures and safety regulations. Use all safety equipment as necessary. Report any unsafe acts or conditions.
KNOWLEDGE, SKILLS AND ABILITIES:
Instructional design and developmental experience.
Ability to analyze and interpret training results.
Ability to coordinate multiple classes/assignments in multiple locations simultaneously.
Intermediate knowledge of computers to teach how computers are used for troubleshooting and diagnostic techniques.
Present training that effectively transfers knowledge and tools that improve company and individual performance.
Self-motivated and detail oriented with the ability to work with minimal supervision.
Receives an overall class evaluation rating from participants of above average for all classes conducted during the evaluation period.
Skills to develop training classes that include classroom training and interactive participation for a variety of audiences (service technicians, parts counter personnel, sales and support staff).
Provides the lowest cost training to the customer with high quality service, to assist the company in achieving its goal of customer satisfaction.
Actively participates with and supports the department team.
Effectively participates as part of team, assisting where appropriate and requesting assistance when needed.
Achieves customer focus by delivering high quality, cost effective service.
Excellent customer service attitude.
Adheres to company policies, procedures and practices.
EDUCATION AND EXPERIENCE:
Associates degree in training, education, administration or related automotive field preferred, or 10+ years of experience as a heavy equipment mechanic or technician preferred.
Minimum of two (2) years of progressively responsible experience in training or education preferred.
Mining background helpful.
Knowledge in electrical, hydraulic and power train systems at a level appropriate to teach apprentice, mid-level and journeymen service technicians.
Excellent teaching techniques that include skills appropriate for interactive classroom, hands-on and in the field training.
Excellent verbal and written communication skills.
Excellent presentation and facilitation skills.
Proficient English, grammar, spelling, punctuation and math skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional appearance and demeanor consistent with position and responsibilities.
Self-motivated and detail oriented with the ability to work with minimum supervision.
Stand/walk 1-4 hours in a day, and/or sit 5-6 hours in a day.
Occasionally lift up to 50 lbs.
Must use hands for repetitive simple grasping, pushing, pulling, and fine manipulation.
Must be able to occasionally/frequently bend, squat, and climb; including ability to ascend and descend ladders.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to shop/warehouse/outside environment.
Occasional travel and overnight stays.
Valid Nevada Driver’s License with an acceptable driving record.