Technology Support Specialist

Job Posted: October 28th, 2021

Location: Minneapolis, Minnesota, US

Ziegler CAT has a full-time, Technology Support Specialist opening. This position will provide technical support to Ziegler’s customers, field service technicians and sales staff regarding current technology product line. The technical support position will allow customers to communicate after the sale with individual’s best suited to handle their technical questions and issues. This position will focus on helping internal and external customers efficiently use their equipment in the field.

Responsibilities:

  • Represent Ziegler technology products as they are sold to Ziegler’s Construction market
  • Work with Ziegler’s product managers to improve current product offering
  • Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
  • Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
  • Support specialist to work closely with their home branch to further develop technology expertise at their location
  • Prepare equipment for customer sales, at times lifting and moving bulky equipment
  • Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
  • Communicate with manufacturers to identify common failure causes and receive information related to product life
  • Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
  • Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures
  • Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
  • Perform back-up sales support when product manager is not available

Qualifications:

  • 4 year Bachelor’s degree
  • Exceptional communication skills – ability to effectively present technical information and train new users
  • Ability to learn heavy equipment operation for the purpose of demonstration and training
  • Customer service oriented
  • Knowledge of and experience with the following is preferred: Technology such as Trimble, AccuGrade, CAT Grade Control
  • Technical understanding of computer networks, systems and software

Travel:

Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, GPS equipment trade shows, supplier factory meetings, and as required.

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