Warranty Claims Tech

Job Posted: October 17th, 2021

Location: Birmingham, Alabama, US

Job Category:  Technicians

Caterpillar and Thompson Tractor Company stand behind our products and service. When it is not perfect we make it right. Our Warranty Techs work hard to ensure that customer and company claims are evaluated fully and covered appropriately. Thompson Tractor Company is proud to represent Caterpillar, the world's #1 brand of construction, power generation, and material handling equipment. If you are a high performer apply online today to join our team.


The Warranty Claims Tech is responsible for analyzing repairs on Warranty Service Calls in order to interpret the information into claims that are electronically transmitted to CAT and other vendors. 


Job responsibilities include:

  • Earthmoving Warranty Claims
  • Assist Warranty Manager in all areas including communication/negotiations with branch locations. 

Essential Job Functions

  • Analyze warranty service calls and verify warranty coverage.
  • Communicate with other departments about any major changes needing to be made to service calls and any irregularities present.
  • Research and process warranty claims to CAT and other suppliers for the Earthmoving division and Rental division.


Safety Summary

Working Conditions

Work is normally performed in a company office environment. No or very limited physical effort is required for this position.

Physical Requirements

Job Hazards

  • Speaking
  • Listening
  • Writing
  • Grasping
  • Stooping
  • Kneeling
  • Climbing
  • Lifting up to 25 lbs.
  • Tripping, slipping, falling
  • Strains due to lifting
  • Overexertion due to stress and fatigue
  • Repetitive hand motion (computer work)
  • Back and neck strain




High School or Equivalent

Licenses & Certifications


Fork Lift Certification

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