Warranty Supervisor

Job Posted: October 27th, 2021

Location: Houston, Texas, US

 

Mustang Cat, the authorized Caterpillar earthmoving equipment, power systems, and vocational truck dealer in Southeast Texas, has one single focus: partnering with our customers to help them solve their toughest problems.  As a Cat dealer with more than 60 years of experience, we have dedicated ourselves to providing customers complete solutions for all their equipment needs. 

 

Mustang’s reputation is built upon solving our customers’ problems and providing world-class service.  Our heritage of innovation and relentless pursuit of continuous improvements is focused on improving our customer’s business and being an asset to the communities we serve.

The primary responsibility of this position is to oversee the daily operations of Mustang's Warranty department by ensuring prompt and accurate filling of claims within the guidelines and time frames set by Caterpillar.  This position will also:

  • Work closely with service supervisors, customers and other dealers to answer questions and resolve warranty related issues
  • On-boarding, Development, Evaluation and Workflow of all Warranty department employees

Warranty is responsible for interpreting job folders and submitting claims to Caterpillar, preparing all Send it Back Cat parts returns, registering new machine and engine warranty coverage, and maintaining engine and machine delivery records.
 
 Requirements for qualified candidates:

  • Bachelors degree majoring in Business, Management or other related field
  • Will consider equivalent work experience in lieu of educational requirements
  • 3 years of warranty related experience
  • Previous supervisory and leadership responsibilities
  • Professional communication skills with the ability to communicate across all levels of the organization
  • Must possess exemplary customer service skills
  • Work with a high level of organization and detail, and demonstrate the ability to work with a sense of urgency to meet the needs of Mustang customers
  • Thorough knowledge of DBS, SIS, SIMSI, SIB, ADZ142 and Microsoft Office applications (Excel, Word, Outlook) also required

Mustang Cat has many exciting opportunities for exceptional people who want a career with an industry leader.  If you are looking for a solid, growth-oriented company with a commitment to its customers and its employees, Mustang Cat is the place for you.

EOE/Minorities/Females/Vet/Disability 

Other details

  • Pay Type Salary
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