Electronic Repair Technician

Ziegler CAT has an opening for an Electronic Repair Technician that will provide OEM certified repair capabilities for products sold by Ziegler in the areas of Machine Control and Precision Agriculture; repair capabilities will include both warranty and non-warranted components, fabrication of Ziegler specified cabling and assisting with Ziegler technical support in various areas.

Responsibilities:

• Update database systems for problem definition and history of repairs at the component serial number level
• Sort database for frequent failures/repairs to develop a pro-active communication between sales, Technical Support, and OEM
• Analyze component failure for specifications and report any failure trends to supervisor
• Support Level II and III technicians as needed
• Maintain historical data and report on prescribed frequency
• Support Ziegler Field Service, Technical Communicators, GPS Technical Support, and GPS Sales in an effort to diagnose/assist with customer problem resolution
• Repair Caterpillar and Trimble GPS products that are used by Ziegler’s GPS customers
• Troubleshoot and diagnoses problems with customer equipment to efficiently and cost effectively make needed repairs
• Fabricate and repair cables and equipment harnessing
• Assist customers (by phone and walk in) with repair related troubleshooting and questions
• Work with external Trimble dealers to provide high quality support
• Work with manufacturers to obtain current repair updates and service bulletins
• Maintain and grow repair and bench technician knowledge of and experience with, GPS Products including but not limited to:
  • Caterpillar AccuGrade GPS/Laser based Products
  • Trimble GPS Based Products
  • Trimble Base and Rover Products
  • Trimble Precision Ag Products
  • Cabling and interconnect fabrication and repair
  • Diagram and update cabling products

Qualifications:

• High School Diploma or GED required; 2-year degree in electronics preferred
• Personal Attributes: Commitment/Dependability, Learning Orientation, Efficiency, Problem Solving, Teamwork
• Proficient in Microsoft Office Suite
• Experience in problem-solving technical, electrical, and/or mechanical issues
• Soldering skills a plus
• Customer service oriented
• Excellent communication skills
• Knowledge of and/or experience with the following GPS products would be a plus but not required: Caterpillar AccuGrade GPS/Laser, Trimble GPS Based, Trimble Base and Rover, and Trimble Precision Ag

Travel:

Up to 10% travel