Shift Supervisor

Reporting to the Workshop Manager or Workshop Coordinator, the Shift Supervisor plays a critical leadership role in ensuring safe, efficient, and high‑quality maintenance operations across the MPA (Maintenance Partnership Agreement) site. You will lead a team of tradespeople and Leading Hands, drive operational excellence, and uphold WesTrac’s commitment to safety, customer service, and continuous improvement.

This position is ideal for an experienced trades professional with strong supervisory capability, a passion for developing people, and the ability to deliver results in a dynamic, high‑performance environment.

What You’ll Do

• Lead a safe, compliant work environment by enforcing WesTrac and customer safety standards and ensuring all incidents and hazards are promptly managed.
• Oversee daily maintenance activities to meet machine availability, reliability, and performance KPIs.
• Coordinate scheduled/unscheduled repairs, breakdowns, backlog work, and customer‑specific tasks to minimise downtime.
• Maintain contamination control at or above 3‑Star standard and ensure high job quality with minimal rework.
• Provide clear leadership, coaching, performance reviews, and conflict resolution aligned with SPARC values.
• Communicate objectives, monitor team KPIs, and act as the escalation point for Parts/Tool Store issues.
• Manage onsite expenditure, labour allocation, timesheet approval, and accurate AMT work order data.
• Validate vendor invoices, support planning and forecasting, and manage warranty opportunities.
• Apply continuous improvement practices, including CPS and MSR, to enhance efficiency and reduce cost.
• Facilitate effective shift handovers and maintain strong collaboration with planning, reliability, and customer teams.

What You’ll Bring

Essential

• Trade qualification (Plant Mechanic or Auto Electrician) with minimum 5 years’ post‑trade experience.
• At least 2 years’ supervisory experience with demonstrated coaching and mentoring capability.
• Strong understanding of maintenance operations and basic financial principles.
• Excellent communication, customer service, and relationship‑building skills.
• Intermediate computer literacy (MS Office, web‑based systems).
• Strong analytical, problem‑solving, and negotiation skills.
• High attention to detail and strong organisational capability.
• Ability to work both autonomously and collaboratively within a team.

Desirable

• Experience within a Caterpillar dealer environment.
• CPS/Lean/6 Sigma Green Belt qualification.
• Certificate IV Frontline Management or Diploma of Management.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5397