Coordinator - Inside Sales Heavy Equip Rental

Description

Objective

Position serves as primary coordinator of equipment rentals and sales; handling phone in and walk in customers while maintaining customer records. Creates and delivers rental invoices and agreements; assists stakeholders in the processing, scheduling and coordination of rental orders and invoices.

Responsibilities

• Develop and maintain customer base, assisting all call-in and walk in customers quickly and efficiently. Provide phone coverage for equipment rentals, sales, transportation and services.
• Set up and maintain machine and customer history and procedure billings in computer system.
• Create, review, quote and maintain all rental invoices and agreements with accuracy and timeliness; ensure all necessary details are provided and agreement terms are clear to both customer and company.
• Assists outside sales representatives, customers and fleet management in the processing of rental orders; scheduling and coordinating fleet resources in cooperation with sales and service departments to meet customer expectations.
• Develops high output rental and sales of machinery.
• Conveys the highest quality customer service to all buyers and clients.
• Works with other sales coordinators, branch managers, dispatchers and shops to ensure the completeness of all paperwork and contractual agreements.
• Maintains a safety conscious work environment both inside and outside of the store.
• Coordinates with credit department on customer credit worthiness and account collections.
• Accurately maintains all equipment and attachment inventories.

Qualifications

• High School education required, college degree preferred.
• 2-3 years rental industry or sales experience.
• Excellent planning and problem solving expertise.
• Highly motivated with excellent self management capabilities.
• Strong customer service skills and a thorough understanding of Price, Quality and Turnaround principles

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.